What is Task Flow?
Task Flow refers to the sequence of steps or actions a user takes to complete a specific task within a product. It is designed to ensure a smooth and efficient user experience by guiding the user logically from start to finish. A well-designed task flow minimizes confusion and helps users achieve their goals with minimal effort.
Components of Task Flow:
- Entry Point: The starting point of the task (e.g., landing on a homepage).
- Decision Points: Moments where users make choices (e.g., selecting a product).
- Actions: Steps the user must take (e.g., adding a product to the cart).
- Outcome: The completion of the task (e.g., receiving a purchase confirmation).
Example: Consider a mobile app for booking flights. The task flow might include selecting travel dates, choosing flights, entering passenger details, and making a payment. Each step must be designed to flow logically into the next, reducing friction and enhancing user satisfaction.